SmallBizGenius Analysis
Liquid Web hosting receives mixed but generally positive reviews, with many customers praising their responsive and knowledgeable support, while others cite issues with inconsistent service and technical problems. While not perfect, Liquid Web appears to be a solid option for businesses seeking managed hosting solutions.
Category Breakdown
Scores based on analysis of 288 recent reviews
Customer Support Quality
7.8/10Many reviewers praise Liquid Web's customer support, citing quick response times, knowledgeable technicians, and personalized assistance. However, some reviewers report inconsistent support quality, long wait times, and unresolved issues, indicating a hit-or-miss experience.
55 reviews mention thisTechnical Expertise
7.5/10Several reviewers commend the technical skills of Liquid Web's support team, highlighting their ability to resolve complex issues and provide effective solutions. Specific technicians are often mentioned by name, reinforcing the perception of skilled and helpful staff.
25 reviews mention thisServer Reliability & Uptime
6.0/10Some reviewers report issues with server reliability, including website downtime, aggressive bot activity, and DoS conditions. These issues raise concerns about Liquid Web's ability to provide consistent uptime and robust security.
15 reviews mention thisMigration Issues
5.5/10A few reviewers describe negative experiences with server migrations, citing problems with firewall configurations, data loss, and overall service disruptions. These reports suggest potential challenges in transitioning to Liquid Web's platform.
8 reviews mention thisPros & Cons
What Customers Love
"Worked with Rithesh K. and they were very quick to respond and fully understood my concerns. They were also very professional and quick to resolve my concern."
"Norman D. at Liquid Web. He gave us the best technical support I've ever seen from a web hosting company! Norman is extremely knowledgeable and was dedicated to solving a problem."
"Basil M immediately went to work fixing an issue that had been bothering me for weeks. I couldn't believe how nice he was to help, AND that he kept me informed throughout the process."
"Kate T. was the best technician / representative that I've worked with in all our years with Liquidweb! She was helpful, effective and helped identify possible issues/concerns without even being asked."
"We’ve had a very positive experience with Liquid Web. Their hosting has been reliable, and their support team has consistently been responsive, knowledgeable, and able to help with real technical issues without wasting time."
Common Complaints
"Over the past few years or so, support staff have been extremely hit and miss. Occasionally I've had some great ones that I feel genuinely want to help solve a problem. However, more often I get an agent that either doesn't have the technical knowledge to provide sometimes even the most basic support request or someone that just wants to get the ticket closed."
"Support is non-existent. What was once the best on the web has deteriorated to worthless. The only way to contact support is through email (no longer offer phone support), and that goes unanswered."
"Everyday is a new issue with liquid web - it's what happens when you save money and get people in developing countries to do the work of someone in America. Constant issues - where you can't even chat with someone, doesn't welcome you, just loads up and when you type something in there - nothing works"
"I recently had a server migration and I'm extremely disappointed with the job done. Whatever SOP you have implemented for the migration team needs to be improved. There were so many issues. I'm still discovering issues."
"We've been struggling for months with aggressive Bot activity which has led to DoS conditions - LW provides little or no protection."
Common Questions About Liquid Web
Answers derived from customer review patterns
Is Liquid Web legit and trustworthy?
Liquid Web appears to be a legitimate hosting provider, but the reviews suggest a mixed experience. While many customers praise their responsive and knowledgeable support, others report issues with inconsistent service and technical problems. Some reviewers have been long-term customers with consistently positive experiences, while others express disappointment with recent service changes. Ultimately, deciding if Liquid Web is trustworthy depends on individual needs and risk tolerance.
Based on 45 reviewsDoes Liquid Web have good customer service?
Customer service is a major point of discussion in Liquid Web reviews. Many reviewers commend the company's customer support, citing quick response times, knowledgeable technicians, and personalized assistance. Specific technicians are often mentioned by name, reinforcing the perception of skilled and helpful staff. However, some reviewers report inconsistent support quality, long wait times, and unresolved issues, indicating a hit-or-miss experience.
Based on 55 reviewsIs Liquid Web worth it for small business?
Whether Liquid Web is worth it for a small business depends on their specific needs and priorities. The company offers robust hosting solutions and managed services, but the reviews suggest potential challenges with inconsistent support and technical issues. If a small business requires reliable uptime and hands-on support, Liquid Web could be a good fit, but they should be prepared for potential issues and the need to advocate for their needs.
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